Skip to content

Club Administrator

Employer Name/Location
Norfolk Golf and Country Club
Posted
2025-01-21
Application Deadline
2025-02-28
City
Simcoe
Province
Ontario
Position Type
Permanent

Job Details/Qualifications

SUMMARY:

As an integral part of the Norfolk Golf and Country Club’s management team, the Club Administrator is responsible for the efficient and effective coordination and management of all Club finance and administration in the areas of membership, sponsorship, and pro shop activities resulting in an exceptional golf experience for Members and Guests. Focuses every day on the opportunities to build on the financial success of the Club.

KEY DUTIES AND RESPONSIBILITIES:

General Administration:

  • Maintain a professional and welcoming approach at all times when dealing with members, guests and visitors and ensure a high standard of service to all.
  • Provide administrative support to the Board as required including circulating agenda, minutes of the previous meeting and associated reports. Attend Board meetings and take minutes.
  • Responsible for the administration of the Club, ensuring that the administration costs are within the boundaries of the annual budget.
  • Use a variety of software packages to produce correspondence and documents using spreadsheets and databases.
  • Monitor and handle on-line, email and telephone inquiries.
  • Comply with Club policies, rules and procedures at all times.
  • Prepare Annual report and associated papers for the AGM. Attend the meeting and take minutes.

Finance:

  • Perform and be proficient with all aspects of full-cycle bookkeeping in Simply Accounting: accounts payable, accounts receivable, government remittances, bank reconciliations, journal entries, payroll.
  • Credit card reconciliations.
  • Record all daily income and oversee pro shop retail and service activities. Prepare daily floats and perform all banking duties.
  • Monitor cash flow daily and keep the Treasurer apprised.
  • Record and reconcile all membership purchases with member database.
  • Assist with year-end audit as needed.
  • Provide financial and membership reporting as needed, and monthly for Board meetings.
  • Reconcile membership totals for Golf Association of Ontario remittances.

Marketing:

  • Membership promotion and sales:
  • Create regular social media posts and email blasts; monthly newsletter
  • Follow up on guests’ attendance for new member opportunities
  • Recommend membership initiatives and programs for growing our business
  • Prepare marketing materials, advertisements, etc. for digital and print distribution.
  • Coordinate promotion and execution of Club events, golf and others.

Pro Shop:

  • Administer the Lightspeed program and member database.
  • Configure the annual tee sheet for the tee booking system and update green fee rates, cart fees, etc.
  • Keep the booking system current with events, etc.
  • Ensure there is adequate pro shop staff providing excellent service to members and guests and within budget allowances.
  • Ensure that all golf events, tournaments and leagues are executed successfully, providing excellent communication with all partners involved: restaurant, grounds, participants.
  • Be responsible for Club merchandising, including keeping a clean and attractive shop and inventory area; complete cost of goods reports and ensure proper controls are being followed.

Personnel:

  • Provide onboarding with seasonal staff – include hiring paperwork, employee handbook, training schedule.
  • Collect bi-weekly timesheets from Gounds Supervisor and Pro Shop staff.
  • Keep staff records up to date. Provide Record of Employments at time of departure.
  • Staff recruitment – coordinate advertisements, shortlisting, interviewing and hires.

Health and Safety:

  • Complete and collect incident reports when necessary.
  • Conduct monthly fire plan inspections.
  • Ensure seasonal staff is aware of the potential hazards in their work areas and follow-up with any concerns.

Security:

  • Know all Club security protocols.
  • Ensure where required that the Club property is safely secured and locked prior to leaving the premises.
  • Ensure the emergency call list is up to date.
  • Ensure the list of keyholders is always accurate; collect keys from departing employees, contractors, etc .

QUALIFICATIONS AND COMPETENCIES REQUIRED:

  • Proficient in Simply Accounting with at least three years’ experience in bookkeeping.
  • Previous education and/or experience in a golf operations, Human Resources is an asset
  • Computer literacy and social media expertise
  • Retail sales experience and possesses excellent customer service skills
  • Effective written and verbal communication skills, public speaking, outgoing personality
  • Demonstrates creativity
  • Effective supervisory and leadership skills and experience
  • Strong organizational skills and attention to the details – event planning
  • Sensitivity to confidential information
  • Possesses a genuine interest in the game of golf

TERMS:

  • Part-time Annual Position based on 25 hours a week, realizing more hours seasonally and fewer in the offseason

 

To apply, send resumes and cover letters to office.norfolkgcc@gmail.com