Server

JOB SUMMARY:
The Server at The Avalon Club is a key member of our hospitality team, dedicated to providing exceptional experiences to our Members and Guests. This role involves welcoming Members and Guests with a warm and friendly demeanor, accurately taking orders, and ensuring prompt and engaging service throughout their experience. The Server will collaborate closely with the culinary team and fellow team members to maintain a smooth and efficient operation while adhering to health and safety standards. With a focus on building rapport with Members, the ideal candidate will have effective communication skills, a passion for hospitality, and a commitment to delivering a premium service. This position offers an exciting opportunity to be part of a vibrant community and contribute to creating memorable moments for our members and guests at The Avalon Club.
CORE COMPETENCIES AND QUALIFICATIONS:
• Previous experience as a server in a restaurant or private club environment is preferred.
• Strong knowledge of food and beverage menus, including wine and cocktail offerings.
• Excellent communication skills and a friendly, professional demeanor when interacting with members and guests.
• Must have a positive attitude and willingness to learn.
• Smart Serve certification is required. Food Handlers certification is considered an asset.

JOB DUTIES/RESPONSIBILITIES:
Member Service:

• Greet Members and Guests with a warm and welcoming attitude.
• Provide detailed menu information and recommendations to enhance Guest dining experiences.
• Take accurate food and beverage orders, addressing allergies, preferences and ensure prompt delivery and service.

Dining Room (Tent) Management:

• Set up and maintain the cleanliness of dining areas, including tables, chairs, service stations, bar, and giveaway tables.
• Ensure tables, high tops, couches, and bars are properly set, upkept for cleanliness, and up to par with “The Avalon Standard”.
• Monitor all areas for cleanliness, Member/Guest needs, and promptly address accordingly.

Order Fulfillment:

• Collaborate and communicate effectively with the culinary team to ensure accurate and prompt food delivery. All orders except for main courses are expected to be “up and out” in under 15 minutes.
• Serve food and beverages with attention to presentation, ensuring the highest quality.
• Process Members’ accounts accurately and efficiently using the Club’s Point-of-Sale system.

Team Collaboration:

• Work closely with fellow Staff to ensure a smooth service, always keeping in mind “The Avalon Standard”.
• Assist in mentoring and training new Staff, when required.
• Take part in pre-shift meetings to review or discuss the reservation list, Member special requests, celebrations, expected wines to be sold, culinary specials, menu changes, and service expectations.

Adherence to Policies:

• Follow all health and safety guidelines, including food handling and sanitation procedures.
• Follow the Club’s policies and procedures, including those related to alcohol service.

Member Engagement:

• Build rapport with Members by remembering their names and preferences but only addressing them by Mr./Mrs. (Surname).
• Use every opportunity to exceed the expectations of the Membership and their Guest(s). You are empowered to speak with your manager if there is an opportunity to improve our system or service.
• Share feedback from Members and Guests in real time with management and your team members. You are a huge part of their experience, and we want to recognize your efforts!
• Speak positively about our App, and always gently remind Members how easy and efficient it is to use.

WORKING CONDITIONS:
• Must be able to stand for extended periods of time and may be required to lift up to 25 lbs.
• Ability to work in various environments, inclusive of a busy dining environment with regular interaction of Members and Guests.
• Flexibility to work evenings, weekends, and holidays as needed to accommodate club events.

Please send resumes and cover letters to Jonathan Goodyear ([email protected]).