Assistant Director of Golf

Heritage Hills Golf Club is seeking a motivated, organized, and service-oriented Assistant Director of Golf to support the daily management of golf operations and contribute to the continued success and development of the facility.
Reporting to the Group Director of Golf, the Assistant Director of Golf will play an important role in supervising golf operations, supporting staff, coordinating tournaments and leagues, overseeing Pro Shop activities, and ensuring a positive experience for members and guests.

This is a hands-on leadership position requiring a visible presence throughout the golf operation, strong organizational skills, and the ability to work collaboratively with different departments.
The successful candidate will also participate in operational planning, staffing discussions, revenue initiatives, and improvements designed to enhance the overall golf experience at Heritage Hills Golf Club.

Key Responsibilities

Golf Operations
• Assist in managing the daily golf operations of Heritage Hills Golf Club.
• Support the Group Director of Golf in maintaining efficient and professional golf services.
• Oversee daily Pro Shop activities, including customer service, tee time management, merchandise presentation, and sales.
• Supervise golf services staff and ensure operational standards are maintained.
• Assist with opening and closing procedures and daily operational requirements.
• Monitor pace of play, tee sheet utilization, and overall golf course activity.
• Ensure golf carts, practice facilities, and guest service areas are properly organized and maintained.
• Maintain communication with the Superintendent and course maintenance team regarding course conditions and daily requirements.
• Identify opportunities to improve operational efficiency and customer satisfaction.
Staff Leadership & Development
• Assist with hiring, training and supervising golf operations staff.
• Provide daily guidance, support, and direction to team members.
• Help maintain a professional, positive, and service-oriented working environment.
• Support staff performance evaluations and ongoing development.
• Ensure employees follow established company policies and operating procedures.
• Promote teamwork, accountability, and effective communication throughout the operation.
Tournaments, Leagues & Events
• Assist in planning, organizing, and executing golf tournaments, leagues, outings, and special events.
• Coordinate tournament logistics, registrations, scoring, prizes, and operational requirements.
• Work closely with Food & Beverage and Grounds departments to ensure successful events.
• Maintain strong communication with tournament organizers, league representatives, and participants.
• Identify opportunities to improve existing events and develop new golf-related activities.
• Support initiatives designed to increase tournament participation and event revenue.

Member & Guest Experience
• Maintain a strong focus on providing an excellent golf experience for all members and guests.
• Build positive relationships with regular golfers, league participants, and tournament organizers.
• Address customer questions, concerns, and feedback professionally and promptly.
• Maintain a visible and approachable presence throughout the golf operation.
• Support initiatives to improve customer satisfaction, retention, and overall service standards.
• Help create a welcoming and enjoyable environment for golfers of all skill levels.
Financial & Administrative Support
• Assist with monitoring golf-related revenues, expenses, and operational performance.
• Support Pro Shop inventory management, purchasing, merchandising, and cost controls.
• Assist with staff scheduling and labour cost management.
• Monitor golf activity, rounds played, tournament participation, and other operational indicators.
• Support promotional activities and initiatives designed to increase golf-related revenues.
• Assist in preparing operational reports and maintaining accurate records.
• Follow established budgets, financial procedures, and company policies.

Planning & Development
Working closely with the Group Director of Golf, the Assistant Director of Golf will participate in:
• Annual Operating and Budget Preparation.
• Seasonal golf operations planning.
• Staffing requirements.
• Tournament, league, and event calendar development.
• Pro Shop merchandise planning and inventory management.
• Customer retention and golfer engagement initiatives.
• Golf revenue and promotional opportunities.
• Reviewing operational results and identifying opportunities for improvement.
• Assist in planning equipment and operational requirements for upcoming season for Cap Ex.
• Developing ideas to improve the overall golf experience.
• Establishing operational goals and priorities for the golf department.

Qualifications
• Previous experience in golf operations, golf club management, or a related hospitality environment.
• Previous supervisory or team leadership experience preferred.
• Strong understanding of golf operations, tournaments, leagues, and Pro Shop activities.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational, planning, and problem-solving abilities.
• Basic understanding of budgeting, inventory management, and labour cost controls.
• Ability to work independently while maintaining effective communication with management.
• Comfortable working in a hands-on, seasonal golf environment.
• Experience with golf management software, point-of-sale systems, and tee time reservation platforms is considered an asset.
• PGA of Canada membership is considered an asset but is not required.

Position Expectations
The Assistant Director of Golf is expected to take an active role in the daily management of golf operations while supporting the Group Director of Golf in maintaining high operational and service standards.

The successful candidate will demonstrate initiative, accountability, and a willingness to contribute ideas that improve efficiency, customer satisfaction, and overall golf performance.

This position requires a hands-on leader who is comfortable supervising staff, interacting with golfers, coordinating events, and responding to the daily demands of a busy golf facility.

The Assistant Director of Golf will also contribute to seasonal planning and operational improvements, supporting the continued growth and success of Heritage Hills Golf Club.

Compensation
Salary Range: CAD $55,000–$58,000 annually, based on experience and qualifications.
Heritage Hills Golf Club offers an opportunity for a motivated individual to develop their leadership skills, gain valuable golf management experience, and contribute to the ongoing development of the club.

To apply, please forward resumes and cover letters to Ross Percy at [email protected].