Pro Shop Manager

Norfolk Golf Club, established in 1895, is a 9-hole semi-private golf course located in Simcoe, Ontario with a design influenced by Stanley Thompson.

SUMMARY:  As an integral part of the Norfolk Golf Club’s team, the Pro Shop Manager oversees the daily operations of the Pro Shop. The ideal candidate will have a background in business and marketing, a strong understanding of golf, a commitment to providing exceptional customer service and strong people management skills. Excellent organizational and communication skills are essential, as well as the ability to work flexible hours, including evenings and weekends, particularly during the peak golf season. The candidate must be self-motivated, proactive, and capable of working both independently and collaboratively within a team.  This role is for the 2026 season, however the role could begin sooner (Fall 2025) for the right candidate.

KEY DUTIES AND RESPONSIBILITIES:

• Supervise daily Pro Shop operations, ensuring all tasks are completed efficiently and effectively.
• Ensure that all golf events, tournaments and leagues are executed successfully, providing excellent communication with all partners involved: restaurant, grounds, participants.
• Manage inventory levels and coordinate restocking efforts to maintain product availability.
• Oversee daily cashiering activities, including handling transactions accurately using the POS system (Lightspeed).
• Recruit, train, mentor, and supervise staff to foster a positive workplace and enhance team performance.
• Communicate effectively with team members to ensure clarity in tasks and expectations.
• Implement sales strategies to maximize revenue while providing exceptional customer service.
• Handle administrative tasks such as scheduling shifts, managing employee records, and reporting sales data.
• Address customer inquiries and resolve any issues promptly to maintain high satisfaction levels.
• Configure and maintain the tee sheet booking system to ensure all bookings and events are accurate
• Be responsible for Club merchandising, including keeping a clean and attractive shop and inventory area; complete cost of goods reports and ensure proper controls are being followed.
• Provide onboarding with seasonal staff – include hiring paperwork, employee handbook, training schedule.
• Prepare marketing materials, advertisements, etc. for digital, social media and print distribution.
• Monitor and handle online, email and telephone inquiries.

QUALIFICATIONS AND COMPETENCIES REQUIRED:

• Education and/or experience in the golf industry
• Experience with Lightspeed tee sheet and retail modules
• Computer literacy and social media expertise
• Retail sales experience and possesses excellent customer service skills
• Effective written and verbal communication skills
• Effective supervisory experience and leadership skills
• Strong organizational skills and attention to detail
• Possesses a genuine interest in the game of golf

COMPENSATION AND BENEFITS:

• Full-time seasonal position (approx. 8 months) with reduced hours during the off-season
• $24-28 per hour based on experience
• Golf privileges
• Discounted food and beverage

Please forward your application to [email protected]